Forum Discussion

Anonymous

12 years ago

Solved

life style points sims free play

Hi, I recently purchased 15 lifestyle points from the sims free play store. I then got an error message saying it hadn't gone through and to try again. I did it again and got the same error message....

EA_Spectre
11 years ago
It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.

If this doesn't help, please upload your latest progress to the Cloud¹ and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.

¹If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.

EA_Spectre

Community Admin

11 years ago

It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.

If this doesn't help, please upload your latest progress to the Cloud¹ and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.

¹If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.