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Anonymous's avatar
Anonymous
13 years ago

Re: Purchase in online store


@poerasa wrote:
I have bought a simoleons pack in the online store, but i can't find it in my game. The purchase has been charged my credit card but hasn't been credited in the game. Where can i find my purchase and transfer it into the game? I play on iPad 2
On iOS devices, all of your in-app purchases are made via iTunes. EA Game Advisors do not have access to the iTunes billing systems or your iTunes account. For any billing or account related questions, please contact iTunes/Apple support.
 

2 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago
    When I buy a simoleonspack, how does it appear in the game? Does it appear automaticly or do I have to make an action to make it appear?
  • Anonymous's avatar
    Anonymous
    13 years ago

    @poerasa wrote:
    When I buy a simoleonspack, how does it appear in the game? Does it appear automaticly or do I have to make an action to make it appear?

    Hi poerasa,

    The Simoleons should be added in-game almost instantly to your current balance. Sometimes, depending on your payment method (Paypal for instance) you might observe a slight delay between the time of the purchase and the actual credit. This should not exceed more than a few hours though.

    Hope that helps,

    Eve

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