Forum Discussion

EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
12 years ago

Re: Sims FreePlay] in-app purchase

It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it. 

If this doesn't help, please upload your latest progress to the Cloud1 and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.

1If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information. 

3 Replies

Sort By
  • tem1985's avatar
    tem1985
    6 years ago
    @EA_Spectre I have had an issue where the app keeps pushing me back to level six when I was on level 9 I had purchased 30 thousand points and when it went back I had lost it all including everything I had purchased
  • tem1985's avatar
    tem1985
    6 years ago
    @tem1985 Also my daughter had purchased lifestyle points for 5.99 but this has never been added to her game please help thank you
  • minicha-em's avatar
    minicha-em
    Hero+
    6 years ago

    I dont see a pack for 30 000 points, not even sure what points youre talking about

    Life Style points (biggest pack is 3,500), Social Points (biggest pack is 2, 000) Simoleons (smallest pack is 865,000) VIP point (you need no more than 12,000 to reach VIP 15)

    Have you contacted the store, Amazon, GooglePlay or Apple, to reverse the purchase?

    How long ago was this purchase made? Please, allow up to 48hrs for the purchase to go through

    You can contact Firemonkeys to see if they can do anything about it

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    I personally can not sign in with chrome, so you might need to try different browsers

About The Sims FreePlay

Join Simmers like you, discuss your time with the game, and find fixes in The Sims FreePlay official community.5,721 PostsLatest Activity: 2 hours ago