Re: Why are we unable too collect rewards from watching adds?

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.firemonkeys.com.au/hc/en-us/requests/new
Or contact support via FB or Twitter, links are at the bottom of the page