A Claus for Reunion in game purchase Santa’s helper boost has me purchasing it everyday. After the event ends it prompts me to purchase the pack again. After two days I really don’t think anyone wants to end up paying 90.87 for the event’s entirety.

I have the same issue. I sent a complaint, they want me to send a screen shot of the purchase from Google Play. I have a Amazon Fire tablet, it shows in my digital purchases. The EA help topic they sent said for Amazon purchases to contact Amazon. Amazon policy is that they do not refund in game purchases, but I don't want a refund I just want it to work, and they point me back to EA. I provided EA with the screen shot of the digital purchase, still waiting to see what they do for me.When I bought it it said it was for the duration of the event, not that it was a daily purchase so you should only have to purchase it once for the duration of the quest, not a day only purchase, that is how all the quest bundles have worked as well. I've bought packs for other quests like the Sims Springs quest bundle for building 4 homes and they worked fine day to day and house to house, this one is glitching out and EA needs to acknowledge it and fix it or they are just stealing our money. If you purchased it twice you are owed a refund for the second purchase. Like I said, still waiting to see what they do.It took them 3 days but I did get my boost back for day 6. They also gave me a bunch of LPs which was good because some of the tasks like "rewatch season" and "collect branches" would not complete normally and had to be completed with LPs. Very disgusted with this year's Christmas Quest, I wish I had just not participated. Makes me leery of building the Rocky Heights Bus Stop which I had been planning to do after the holidays.

Update! Their Facebook page posted an update that it has been resolved and I received 100 LP when I logged in!

Hi, I also am having this problem, like you I have bought day one and day 2 boosts, but I refuse to pay for anymore, it tells you before you buy the boost that it is a one time purchase? But that is not true. I want my money refunding for the boosts I have bought because this is very misleading.

Also having this problem. The pack says for the duration of the quest. This is insane and unsurprising considering EA

Santa’s helper Boost | EA Forums

17 Replies

iadesigner1
8 months ago
I’m also having the same issue. Bought the boost the first day, then continued to see the prompts for it on day 2. So, I bought it again!! Ugh
640b54bd9ef8f80
8 months ago
I have same problem too. I want payback, or the boost for whole event. Because in the info button it said its for whole quest.
8e930c1524914ba
8 months ago
I made a complaint for the same problem and they ask me for screenshots of the supporting documents on a computer because they do not accept screenshots on a tablet, what do I do if I do not have a computer?! I f
I find it shameful to refuse supporting documents on a tablet for a game that is mainly played on a mobile device!
MVRYYYYY
8 months ago
I recently purchased a Christmas Boost on Sims Freeplay and yesterday I continued to get ads to purchase the boost again. I was informed that the boost is for the remaining days of the event and not just for one day. How can I get this resolved? I have proof of purchase.
MVRYYYYY
8 months ago
Has anyone gotten a resolution for this? I noticed Monday that it was asking me to purchase again?! I did chat support through EA and was told I need to report the bug but so far I have not heard back!! I tagged them on Twitter (X) and nothing
640b54bd9ef8f80
8 months ago
they fixed mine.
MVRYYYYY
8 months ago
Update! Their Facebook page posted an update that it has been resolved and I received 100 LP when I logged in!

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Santa’s helper Boost

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