Sims free play crashing after update last night. Person stuck in neighbors town.
Sims free play crashing after update last night. Person stuck in neighbors town. Won't let me go there to get her back
Forum Discussion
I got this from fire monkeys. I lost the other stuff I have done since the update, but have my sim back.
Unfortunately there is currently an issue present that will cause the Sims FreePlay to crash if you had a Sim visiting a neighbor at the time you updated to the Mysterious Island update.
If you were using social features previously (which you will have, if you have a Sim in another town and are experiencing this issue), your save data will have been uploaded to the Cloud the last time you used the Party Boat. To correct this issue, we recommend resetting your game by tapping the "Reset Game" button available in the options menu, then downloading your save data from the Cloud. Please have a look at this article if you need more information on how to restore your save data. You should not lose more than 24 hours worth of data.
If resetting your game and restoring your progress from the Cloud hasn't corrected the issue, please try uninstalling the game completely and re-installing it from the store before restoring your save data again.
Unfortunately there is currently an issue present that will cause the Sims FreePlay to crash if you had a Sim visiting a neighbor at the time you updated to the Mysterious Island update.
If you were using social features previously (which you will have, if you have a Sim in another town and are experiencing this issue), your save data will have been uploaded to the Cloud the last time you used the Party Boat. To correct this issue, we recommend resetting your game by tapping the "Reset Game" button available in the options menu, then downloading your save data from the Cloud. Please have a look at this article if you need more information on how to restore your save data. You should not lose more than 24 hours worth of data.
If resetting your game and restoring your progress from the Cloud hasn't corrected the issue, please try uninstalling the game completely and re-installing it from the store before restoring your save data again.
I'm not happy with the solution for this problem. I had, in the past, more problems with saved data in the cloud ( or better, NO saved data although, when I saved the data everything was ok..) so I don't trust it all goes like you discribe it when I use the reset game button... I'm at level 41 now and I don't want to start again from level 1! So I decided to go on playing the game without my preteen stuck in the neigbortown. And ofcourse I hope, in the meanwhile, EA finds a good solution for this problem so with the next update the 'sim stuck in the neigborhood' problem is solved. :-)
