Sims free play stuck on age screen
Hi all! I’ve just downloaded sims freeplay onto my iPad but when I open the app, and it asks for my age it won’t go any further - I put my age in and click continue and nothing happens. iPad and app ...
Forum Discussion
I’m on iOS and iPhone XR and it’s stuck on the age, but on my iPhone 6s it works?!
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hello @kelc35,
Thanks a lot for the update! I'll take a look into this and will try to get back to you in the next couple days.
Arrenai 🐱
- EA_Arrenai
Hello @kelc35,
I sincerely apologize for the wait. I've taken a look and we've had difficulty reproducing the issue on our end. If the issue is continuing, please try the following and let me know how it goes:
1. Try flipping the phone from one side to another (top on the left -> top on the right), as the adjustment of the screen can cause the resolution to re-adjust on the phone. (A quick trick I've done with other apps that have had issues for me before.)
2. As it's getting stuck at the age verification screen and a save game hasn't been initiated yet, please try uninstalling and reinstalling the app to see how it goes.
I look forward to hearing from you.
Arrenai 🐱
I have the same problem. Deleted and re-installed the app, then installed the latest software. No luck. Using an Air 2. The app worked fine for my child on his old mini 2.a few days ago. Also, he typed his age in, and it loaded for him, despite him being under 12.
- EA_Arrenai
Hello @VideoHusky,
While those who are underage for their region can play mobile games, it may block them out of social features or methods of saving the account (such as linking to Facebook).
https://help.ea.com/en-us/help/account/online-access-for-child-accounts
As for the inability to get past the age verification screen on the Air 2, thanks for the information. Just to run through some troubleshooting with you, please try closing all background apps. You can also clear your Safari cache to see if it is affecting your in-game interactions.
Please let me know how it goes.
Arrenai 🐱
I am having this same problem. I have tried uninstalling and reinstalling the app and turning my screen. Noting works to get past my age setting.
- EA_Arrenai
Hey there, @akfrancis84.
To help gather more information, which phone are you attempting to play Sims Freeplay on?
Arrenai 🐱
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I’m having the same problem since the update :
- my game wouldn’t update so I deleted it and reinstalled it.
- when I open the new game, I’m stuck at the age screen. I write the age and tap « continue » but nothing happened.
- uninstalled and reinstalled the game several times, nothing changes
- made the connection on and off several times, nothing changes
- put the iPad on and off several times, nothing changes
N. B. The game was working perfectly till the update this morning.
I tried the chat help on ea help page which is not working as well
