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hollypops2607's avatar
hollypops2607
3 years ago

Sims FreePlay account recovery

Hello, i had an account on the sims FreePlay that was very advanced and I had lots of in game purchases, it was around level 32 and linked to my game centre and Apple ID; I re downloaded the game on ...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @hollypops2607, 

I'm afraid we can't help with account issues from the forums. To get support for this, please reach out to the support team for The Sims FreePlay using the following steps:

  1. Go to https://help.firemonkeys.com.au/hc/en-us/requests/new
  2. Pick Sims FreePlay from the drop down menu
  3. Fill in the requested details, tick the 'I'm not a robot' box and hit submit.
  4. Check the email inbox for the email address you entered in the form to complete the ticket submission

You can also use the Sims FreePlay in-game buttons to connect directly to support. 

- EA_Lanna

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