It was for preteens and yes I do have a preteen who could wear it. When I bought it it said it would show up in any wardrobe - so not necessary to go to any shop in my understanding.
Yes I do have the costumes Shop - what it the swim shop, I only know about the swim center!?
I would love do describe the clothing better or even send a screenshot, but once you buy things in the online Shop they disappear there 🙈
have your pre-teen use a wardrobe, it should be there
the shop by the restaurant is called 'the costume and swim shop" but most just refer to it as the costume shop, it is not two different shops
the clothing isn't there either?
if you cannot find it in the wardrobe, using a pre-teen, nor at the costume shop
contact support
or try to cancel the purchase from apple, google or amazon - whichever store you used
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