Sims FreePlay cloud issues

I've spent over a week trying to download the game I saved from the cloud but so far I have been unsuccessful. I've tried uninstalling and reinstalling the game, restarting my phone, trying on different devices, including:

"1. Remove the Sims FreePlay app via the privacy settings on Facebook first
2. Delete the Facebook app from the device
3. Log out of Game Center inside the Game Center application
4. Ensure that Game Center is disabled in the Sims FreePlay Account Manager also
5. Turn the device OFF
6. Reboot your device/turn it back ON
7. Open the Sims FreePlay and go straight to the Cloud options (not the Account Manager)
8. You will be notified that you need to log in to Facebook and should be redirected to Facebook via Safari
9. Log in to your Facebook account via the Login button at the top, this will redirect you back to the Sims FreePlay
10. You should be redirected back to the Cloud screen and have the option to upload or download your save data
11. Try uploading your save data to verify that the connection is complete
12. Log back in to Game Center in the Account Manager if you like"

But none of these things have worked so far and EA hasn't been particularly helpful when contacted.

Any help would be appreciated.