Forum Discussion

u0npbwshkzsw's avatar
u0npbwshkzsw
3 years ago

Take a Hard Look in the Mirror - Love & Treasure Quest

On the island, the villa home is not loading (didn't even realize there was supposed to be something there until Mirror task) so I am unable to complete that task to progress the quest forward. No op...
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
2 years ago

Hey again everyone! @u0npbwshkzsw @mathildelfn @0bf0870dfb5d9079 

The team is looking at this issue and would like to gather some User IDs. Could you send me your IDs in private message if you are still experiencing this issue? Here is how you can find your User ID:

  1. Go to The Sims FreePlay Menu (tap the blue "..." icon)
  2. Your ID will be at the bottom of this screen.

If your Player ID is "1", please ensure that you have connected your game to the Cloud Servers by logging in to a Social Media account.

In advance, thank you very much!

floyd3283803's avatar
floyd3283803
2 years ago

Hi there, I'm having the same issue with the Island Mirror quest.  My email is [edit: email address removed], I'm not sure how to get my ID as it's telling me I'm in the middle of another thing at another location?  I don't know... 

A little help?

Thank you!!

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Thank you to everyone who has sent me their player ID. The teams don't need them anymore but they were very helpful!

    At the moment we don't have more details to share except that the teams not wanting more players ID is a good news, it means they are able to verify the issue. We don't know when exactly, but we know that a fix is coming.

    Thank you all for your patience!
    • fguuzr197d5g's avatar
      fguuzr197d5g
      2 years ago

      Please help me, Cath! I sent you my player ID because i'm stuck for days!!!

    • fguuzr197d5g's avatar
      fguuzr197d5g
      2 years ago
      @EA_Cath please help me Cath!! I sent you my user ID huhu I'm still stuck! Please help
    • worjessika's avatar
      worjessika
      2 years ago

      I just sent you an email . I'm having this same issue and I can't progress in the game without the villa . I also just spent money for LP right before this and I don't want to start all over . 

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