Community AdminHi there,
I am sorry to hear that there has been an issue. Please contact us as per the details in our sticky: http://answers.ea.com/t5/The-Sims-FreePlay/FAQ-Online-Store-amp-Purchases/td-p/1297750
Q: I made a purchase from the Online Store, but it was not reflected in my game! What do I do?
A:
It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.
If this doesn't help, please upload your latest progress to the Cloud1 and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.
1If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.
Cheers,
Nils
this is not helpful, they don't want to help, just take your money for nothing.
