Unable to Restore Sims FreePlay Data without Facebook

Question

Hello EA Support,

I recently recovered my 12-year-old iCloud account and tried to restore my Sims FreePlay data. However, I'm facing an issue as the game requires a Facebook account for data restoration. Since I deleted my Facebook account a long time ago, I'm unable to proceed with the restoration process.

Attached to this message is proof of my account, as evidenced by the achievement completion screenshot showing 34 out of 51 achievements completed. Could you please assist me in accessing my saved data through an alternative method?

Thank you.

salixcat · Answer

@jnmtxaw3cw6x&nbsp;

Unfortunately, we can't solve your problem through the forums.

Please contact support. Follow the instructions in this post:&nbsp;[INFORMATION (Updated 2024)] - The Sims FreePlay Support.

If you can't open your game-app, contact EA Help through this link: https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay

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Unable to Restore Sims FreePlay Data without Facebook

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