Won’t downlo

What connection do you use?

WIFI, fiber, 5G, 2G?

What kind of device?

Make and model?

Apple devices frequently lie about available memory and space, so if the device does not have enough memory (RAM) there will be no place to put the update 

For clarity, what are you trying to download?

The Sims FreePlay update? or something else?

I am using iPad air. I use WiFi. The Sims Freeplay. I have tried my iPad & an Android. It will not work on either. Just keeps going to download.

I can't get passed the download. It's been 6 days. No one will get back with me. 

if you use a VPN, turn it off

If that does not help contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

If I can not get into the game how can I get to the green buttons? I can not get into the game…….How do I contact anyone. I have tried everything. No one will contact me. Where do I go.

@bwassen 

If you can't open your game-app, contact EA Help through this link: https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay

It doesn't give me the option to chat.