Kits purchased with Moola are installed and usable in-game, but they aren't properly recognized as owned by the EA App.
This is especially noticeable in the Gallery: when downloading a lot that uses a Moola-purchased Kit, the Gallery incorrectly warns that content from the Kit will be missing. However, after downloading the lot, the Kit's content is actually present and works normally.
The EA App also doesn't show the Kit as installed/owned, which seems to be the underlying issue.
Expected: Moola-purchased Kits should have the exact same ownership status as Kits purchased with real money. The EA App should recognize them as owned/installed, and the Gallery should recognize that the user owns the Kit and stop displaying incorrect missing-content warnings.
This should also allow users to download/reinstall the Kit through the EA App like any other owned Kit.
Community ManagerHey uglybuffys18,
Thanks for taking the time to report this. I've merged your post with the main thread for this topic.
To quickly clarify, Marketplace and EA App are separate storefronts, so the purchases you've made through Marketplace unfortunately aren't reflected in the EA App. You can see whether kits are installed in Marketplace > My Collection, under the 'Pack Selection' and 'Manage Storage' tabs.
I understand that but would it be possible to consider this as feedback? Several people have reported the same issue, and it’s especially strange that the Kit is shown as not owned and even gives me the option to repurchase a Kit that I already own...
