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askarczykre's avatar
askarczykre
Seasoned Newcomer
1 month ago
Solved

Missing bonus 200 Moola after purchasing The Sims 4 Music Den Kit

I purchased The Sims 4 Music Den Kit, which was advertised to include a bonus of 200 Moola for free. After completing the purchase, I only received the furniture/build items included in the kit — the...
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  • EA_Solaire's avatar
    EA_Solaire
    1 month ago

    askarczykre​ In that case please reach out to the live support team from the help site here so they can look over your account and transaction history a bit further with you to see what's going on. 

VaireMorta's avatar
VaireMorta
Seasoned Newcomer
1 month ago

I've the same issue. I purchased The Sims 4 Music Den Kit from EA App, which was advertised to include a bonus of 200 Moola for free. After completing the purchase, I only received the furniture/build items included in the kit — the 200 Moola bonus was not credited to my account. Already reached out to the support team multiple times. It still hasn't been resolved. And the support team told me to post here last

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