Missing purchased Maker Kit
(I'm sorry if this is under the wrong forum section, had no clue where to put this and if this would be considered a bug, and I have only used this forum once.)
I am missing a creator kit I purchas...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHannahsims4geek Thanks for checking! In that case, we would need to get you with the live support team so they can look over your purchase history a bit further- here on the forums, we can't access any of your billing or account information to take a look.
Try submitting a new help request here so live support can go over all your purchases with you in Marketplace and see what's happened with this kit. You can also attach this forum conversation when you reach out there so the team has a bit more information to reference on this.
Hi EA_Solaire ! Finally got through today. At first they reiterated the 30-day refund policy and said they couldn't do anything, but when I asked again and mentioned the forum again, they actually opened an investigation! They said they'd get back to me, so if they find a solution I will post it on here. I just wanted to update you and say a massive thank you for your help! I don't think they would've investigated this if it wasn't for your help! 😊
