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jennifertoy76's avatar
jennifertoy76
New Novice
18 days ago

Didn't receive Moola purchase

I have been trying to get a refund from the Sims team for months now due to not receiving my paid for in game Moola’s. I have money just floating around because no one is acknowledging my messages. I think it’s unfair to put a product out in the world that’s not operational AND has no direct customer service platform for their customer. I already was against the whole market place add one and this experience proves me right. It would be much appreciated if someone can reach out to me in reference to this issue . Needless to say, I will NEVER utilize the market place again for it is what I knew it would be, a great disappointment! 

missing content

5 Replies

  • jennifertoy76's avatar
    jennifertoy76
    New Novice
    13 days ago

    My purchased inside the game sims 4 and I play on my gaming PC 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 days ago

    jennifertoy76​ Thanks, have you actually spoken with live support about this yet, or have you not been able to connect to an advisor through the live chat? 

  • jennifertoy76's avatar
    jennifertoy76
    New Novice
    10 days ago

    Hello ! 

    I didn’t do live chat however I sent messages out to a couple of departments and forms including this one. Being a fairly new player, I find EA format hard to navigate through. I went under the help category. I really appreciate you staying in touch with me in reference to this matter. 

    Jen 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 days ago

    jennifertoy76​ Gotchya- here on the forums we aren't able to access your specific account or billing information to see what's happened with your Moola purchase, so we would need to get you with the live support team via chat in order for the team to take a look. 

    Try submitting a new help request on the site here to speak with live support and if you have any issues getting through, be sure to let me know! 

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