Help with Sims mobile since there is no one in that group

I have sent emails after emails to use I have about 10 or more codes use give me I was in a chat with a developer and got cut off I jave lost my items I built up from 2019 and when I went to rebuild all my stuff gone just left with a few things and I mean a few so angry it's happened twice first time I let it go but it happened again Iean if ur widing ur area ypu will be rebuilding out so each time ur items will be removed why add extra land if you can't build or rebuild or u lose ur items u have worked on for yrs so mad at minute