Recent Discussions
Unable to make purchases
I haven’t been able to make any transactions in the game. I keep getting the same error “Transaction in progress - please restart the game to continue the transaction”. The transaction never gets completed. I’ve also reinstalled the game. But I still keep getting the same error.
Game stuck in Faster Forward tutorial
Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Account Verification: [SalixCat - Removed] my player id: [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] my game stuck in tutorial Fast-er Forward, it been a long time, what I already do: 1. Reconnect my connection 2. Restart my phone 3. Check the game update 4. Uninstall my apps and then installed it again 5. Report the issue to EA help since 24 March 2024 ticket number [SalixCat - Removed] 6. try switching household and then switch back 7. troubleshooting the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only [SalixCat - Removed Player ID and other information. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.]Bug Report
Hi this is Eyal, EA ID 'b78rrc3yn9qo'. I'm located in South Africa (SA) and I play 'SimCity build it' on 'VIVO Y27 ANDROID', in the game I have three regions, Capital City, Frosty Fjords and Sunny Isles. So today I just experienced a bug for the first time since I started playing 'SimCity Build It', timezone SA 21:08 in 'Sunny Isles' region, I was changing the set up of the railway and as I bulldoze the railway it freezes and kick me out of the game. I've attached the screenshot of the issue and I shot a video of it. I'd appreciate it if the problem gets fixed.Suggestion/idea: Player-to-player Trading or Item Market Feature
Hi EA Team and fellow Simmers, I’d like to suggest a feature that I believe would make The Sims Mobile even more engaging and exciting: a player-to-player trading or marketplace system. The idea is to allow players to sell or trade items with each other — for example, I’ve always dreamed of owning a special item that was once a limited-time event reward, but I missed the chance to earn it. Meanwhile, another player might have that item but no particular use for it anymore. With a trading or item marketplace system, I could offer something in return — whether it’s another item, fashion piece, or even in-game currency. This could also work wonderfully with designer clothes or furniture, especially those that are rare, event-based, or seasonal. It would give players a reason to stay active, collect and share more, and it adds a lovely social and community element to the game. Thanks for reading — I hope this idea can be considered for the future of the game! Best regards, Rita
[Open] - Mailbox ad icon disappears - Ads Not Working
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9 OS Version Android 10 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? odd question. I don't know What do you expect to see? Hopefully it will be fixed soon Connection Type Mobile Please select your region Country USA Description When I click on ad on the mailbox to watch it. It disappears and then I can't watch it. No more ad! This happens frequently
Bug ( Game Crashes) During Treasure Hunt Event
My game keeps crashing when I click on the last expedition site during the treasure hunt event. This site had a pink check mark when the treasure hunt event first populated - maybe from a previous event - but I thought it might allow me to access the site once I unlocked the last site but it still crashes my game when I click on the site even after unlocking it. I think the game has detected it might be a bug from it crashing and me opening it back up multiple times since it gave me a pop up that said it is detecting the app might have a bug and wanted me to clear my cache to see if it fixes it but after I cleared my cache it didn't fix the bug. Any help would be appreciated.
Missing purchase
I purchased the Nalini Summer Getaway from the featured section 2 days back. It showed up and when I bulldozed it to redecorate the space, none of the items I'm the house design I purchased are showing up in the inventory. They all disappeared. This is frustrating because I've sent the payment proof and everything but there's no reply and zero attempt to help return the missing content to my account.
