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o0tivaxmsssq's avatar
o0tivaxmsssq
Rising Novice
16 days ago

I bought the sims festival pass more

On 11/04 I bought the festival pass and since then I haven't received anything, but it was charged!
Other than that, any purchase after this problem is not being made, there is always an error with the message "restart your game" or "transaction canceled".

  • renaicens's avatar
    renaicens
    Seasoned Newcomer
    14 days ago

    I have the same problem too but in treasure hunt event.

    How bout now? Can u play it no?

    I tried to restart my game, my device, but it doesn't work either.

    Please the sims mobile team, help us. Or refund our real money.

    • o0tivaxmsssq's avatar
      o0tivaxmsssq
      Rising Novice
      5 days ago

      I followed all the steps that were indicated, I've already tried to contact by all means and I haven't received any feedback so far. How should this help ticket work within the game?

  • o0tivaxmsssq's avatar
    o0tivaxmsssq
    Rising Novice
    12 days ago

    I haven't had any feedback from The sims mobile team so far.

    Did you have any feedback?

     Still having the same problem?

     

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