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Re: [Open] - Player names not showing up

Oh. I'm Seneca and EAhelp on facebook sent me to this thread. I still haven't managed to re-enter my name.

Should I clear the app data? I've cleared the cache already and I'm a bit worried about clearing the data. Is there a risk of losing anything in the game?

3 Replies

  • OMG... I did, I really regret it... All progress lost at the moment but I'm hoping EA can help?

    My game was linked to my EA account so I assumed it was safe ☹️ ☹️ ☹️

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @KodamaTreeSpirit 

    Yes, you need to contact an EA advisor. You can read here how to Get help in The Sims Mobile.

    Select Connection and tech support and then Game progress issues.

    If you can't open your game app, it is also possible to contact EA Help on Twitter or Facebook 

    Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 

    Hope you get your game progress back soon 😊 If you still have issues with your IGN come back and we will try to help you.

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