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- SalixCat5 years agoHero+@KodamaTreeSpirit Hi! Do not clear your data. It's good to clear cache but never data.
OMG... I did, I really regret it... All progress lost at the moment but I'm hoping EA can help?
My game was linked to my EA account so I assumed it was safe ☹️ ☹️ ☹️
- SalixCat5 years agoHero+
Yes, you need to contact an EA advisor. You can read here how to Get help in The Sims Mobile.
Select Connection and tech support and then Game progress issues.
If you can't open your game app, it is also possible to contact EA Help on Twitter or Facebook
Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday
Hope you get your game progress back soon 😊 If you still have issues with your IGN come back and we will try to help you.
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