Re: [Open] Story gone after selling duplicate heirloom

I was placing all my heirlooms in storage to be able to sell duplicates for tickets as I had no need for them but after selling one of each of the duplicates, the heirlooms disappeared from my storage and when i got to my heirloom collection the same heirlooms are still lit up like as if I still have them but when I click on info it comes up with a locked sign. What happened to my heirlooms and why have they gone when I just sold the duplicates. I tried selling the ones I only have one of and the game does not allow me to do so as the action is blocked and says I need a duplicate to sell so why have my other heirloom disappeared after I only sold the duplicates? Please help me as I have contacted EA directly on the love chat and email and they will not help me. They say they can’t validate my heirlooms on their side this is very unfair and strange I don’t know what to do. PLEASE HELP