Re: Sunset jetty Plot Are Resetting

Thank goodness - an update from someone. You can see many of us are affected and frustrated, not just by this problem but the ongoing string of similar lost content issues - and most importantly - how badly the support team respond. They seem totally unable to do anything but say how sad and sorry for us they are. Its not good enough.

Wow! So many of us lost out on houses, items etc after the update which we don’t have a choice to use. Hope if they can’t fix they refund. I so loved the lot and I’m afraid to use it anymore. Good luck everyone.

I filed a ticket EA closed without updating me, with a tag saying it was fixed. Please help. 

@EA_Cade okay....so, can you please tell me how I (and others) can get help for my other 2 tickets. I'm missing items from last season, and all of my Cafe items. I am getting no help....and I'm seeing that I'm not alone. All I get is a random email asking if I still need help...I respond that I do, then I just get an email to a survey link that again asks me if my problem was solved. I click no...then it says thanks for doing the survey...then nothing! I've been going in that circle for every ticket multiple times! There are a lot of others that are experiencing the same. Now with this bug that has cause so many people to lose a tonne of stuff they spent real money on everyone has absolutely had it! We've had it because we get no help and now there is real money involved! These problems need to be taken far more seriously! The community is in an uproar and it's because of the escalating problems and continued lack of help and commutation!

I lost everything I had all of my most expensive items in this plot as well as 8-10 land expansions! 
I can’t figure out how to make an in game ticket or whatever. Been running around in circles for days trying to figure it out. Spent a lot of money on this game! 

@Axs9315Sxa548the instructions are overcomplicated, from what I understand a "ticket" is just an email to them which you should be able to do here https://t.co/FOfQxL6iEH#TheSimsMobile after you select missing content/item

I just bought the lagoon lot, fully furnished. It crashed every time I try to go to the lot itself. It seems like premium lots that require actual money are actually crashing. At least for me. Pls make sure to include this in your "hotfix" cos it's just outrageous 

My 90 Sunset Jetty land still missing the land extensions and my Serenity Stations house 😞

I just got the competition & catch up pack, thanks... but my lot still the same... empty 

Hi, been waiting on the new update in hopes everythin is restored but it hasnt. Im still missing serenity stations an other items i placed on this lot. Still very empty.

For me it justvsays my issue has been fixed when it very much has not been.

Still no brants spa available to me. I bought it WITH CASH. No sim cash in my inventory to replace it.  No simoleons to pay for the land i had cleared. Wth EA. 

@1004137928866check your inventory by category, you may see some items are back but they certainly did not return everything or compensate for builds and cleared land

My items were not returned. Still missing the home and the plots, a sim is literally suspended in mid air. 

@EA_Cade can you kindly advise if we can expect any further resolution of this issue after this so called "fix"  that was announced a few days ago, it is important to know at this time so we may proceed accordingly...

I received nothing at all. Not a singular item. I earned all the stuff at festive event. Whole house plus items seperatetly. Only thing I received was unhelpful customer service responses. This bothers me a lot because it seems like they don't care about the issue. Even they sent some email for the missing items, it seems like not all of us received it....