Sims mobile won't transfer to new phone.
I recently created an account and linked to EA as well as another platform to save the sims mobile game I have played for 3 ish years so that I wouldn't lose progress. I downloaded Sims to my new phone, went through the tutorial as instructed, went to tab, connect ,etc. I get all the way to where it asks if I want to continue with the new game or with my level 60 old game. When I press the option for the old game the box dissappears, but leaves me in the new game. I have tried closing the app, restarting my phone, reinstalling again, etc. Every time the same things happens. I have logged into my EA account online to make sure everything was linked still and it is showing linked to 2 platforms. I have spoken to 2 chat agents who led me in a circle. I have also sent an email and had no response. This seems pretty ridiculous. I really dont want to lose all my progress. Has anyone had this issue or know how to fix it????
Just wanted to leave an update for anyone else who had this issue. I finally figured out how to fix it. I had to download the app "play games" onto my phone. It is the app with a green triangle pic. Through that app I had to sync all of my emails on my phone (I did this on the old phone, so not sure if it will work for those who don't have their old device still). Then downloaded the play games app on my new phone. Once the app was on my new device I downloaded The Sims Mobile to my phone through that app. Finished the tutorial and followed EA directions to transfer game and this time it worked. Prior to this I was downloading the game through Google play store. My game is was linked through EA and another of their approved platforms, so I am not sure why it took this to make it work. Also not sure why none of the chat agents know about this. Never did get a return email or help through EA. Just figured it out on my own. I still think EA customer service is TERRIBLE, but glad I got the old game back and hope my information helps someone else.
