In the last couple days I heard from lots of people, just playing the game as usual, receiving these kinds of messages:"We have reset your EA Account password. We know this is an inconvenience, and hope you recognize that we take the safety of your personal information seriously.What happened?After detecting potentially suspicious activity associated with your EA Account, we reset the password to protect your personal information. At this time, we do not think the suspicious activity is the result of unauthorized access to EA databases. We think the activity may be related to issues like phishing, using weak passwords, logging in from shared connections, or using the same password on multiple websites."This happens repeatedly, for no consistent reason I could discern. One hypothesis is that people login the same account from different ip addresses and then this happens. But that is not always the case. Probably some ips or combinations of ips EA treats as more suspicious than others. Seems completely random to me.Are we now supposed to always login from one IP to avoid this constantly reappearing?How often are we supposed to change passwords now? This is extremely inconvenient! By the way, lots of accounts are not even associated with any emails to start with and have never changed passwords. This shuts down the game for those accounts altogether.Note that this password reset happens even for the same person logging in from two different places (work and home). Can I only play from one computer now? Think about collaboration within alliance. Collaboration and backup within alliance requires sharing logins. Is this meaning people cannot share their logins anymore? How are people supposed to do pvp and fight back during attacks in the middle of the night?This makes the game completely unplayable!We demand that either this feature is removed, or an explanation is made about what this "protection" is supposed to protect against and how it works and whom it applies to, so that the community can adjust.

Agreed.Yesterday my friend asked me to fund him and after i have logged into his acount he received this "letter of luck". Do you understand what happened ? You lost money and asked him to reset password. So it looks like i'd like to buy a service and you knocked me out from the shop. You are so funny and making me laugh. I'd like to add few words to chertosha's thread about pvp. Many of us have alts which we use during pvp to close holes, for spying, looking for layouts, covering pois and so forth. Some of them with donate. Does it mean now that you completely kill this game as pvp game and that is tiberium sim city ? Good luck. This game costs too much now. And there is no service at all. https://youtu.be/j9V78UbdzWI?t=33

I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.

"EE_Elephterion;c-2149264" wrote:I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.any thoughts on the main question?

"EE_Elephterion;c-2149264" wrote:I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.You are killing this game, many will end current worlds and never play again, but it is your choice.Good luck

@sentierorosso around 1000 players have already told them this.they dont care until their next quarterly statement comes in.they will see revenue drop by 80%.This game is dead.EA refuses to give an anwser and if we get too personal they ban us from the forum.There is nothing we can do here except save money.

Another nail in the coffin from EA?

Accept1982
5 years ago
Agreed.

Yesterday my friend asked me to fund him and after i have logged into his acount he received this "letter of luck". Do you understand what happened ? You lost money and asked him to reset password. So it looks like i'd like to buy a service and you knocked me out from the shop. You are so funny and making me laugh.

I'd like to add few words to chertosha's thread about pvp. Many of us have alts which we use during pvp to close holes, for spying, looking for layouts, covering pois and so forth. Some of them with donate. Does it mean now that you completely kill this game as pvp game and that is tiberium sim city ? Good luck.

This game costs too much now. And there is no service at all.
https://youtu.be/j9V78UbdzWI?t=33
EE_Elephterion
5 years ago
I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.
chertosha
Seasoned Newcomer
5 years ago
"EE_Elephterion;c-2149264" wrote:
I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.

any thoughts on the main question?
sentierorosso
5 years ago
"EE_Elephterion;c-2149264" wrote:
I believe the only option to recover an account in this situation is getting to talk to a Customer Support rep over phone or chat. Provide them with as much detail about the account and proof of ownership as you can. But if you registered the account on a trashmail account 10 years ago... good luck.

You are killing this game, many will end current worlds and never play again, but it is your choice.
Good luck
redmatch1
Rising Novice
5 years ago
@sentierorosso around 1000 players have already told them this.
they dont care until their next quarterly statement comes in.

they will see revenue drop by 80%.
This game is dead.

EA refuses to give an anwser and if we get too personal they ban us from the forum.
There is nothing we can do here except save money.
Accept1982
5 years ago
"EE_Elephterion;c-2150101" wrote:
"chertosha;c-2149309" wrote:
any thoughts on the main question?

I'm not sure how EA handles their account security policies, you'd have to ask @EA_Arcadia or @EA_Roger .
But account sharing is against the rules anyway iirc.

@EE_Elephterion
Are you kidding ? :)

1) I'd like to remind you this thread. https://forums.ea.com/en/commandandconquer/discussion/255763/tib-42-game-is-distorted-opened-by-sentierorosso/p1

Do you remember your answer?

@EE_Elephterion i can't find the correct link to the rules.

2) This one https://tiberiumalliances.com/rules
doens't work anymore.

There was a description something like that - if one the teams got an advantage because of any bug that is under the rules and forbidden.

Now about sharing logs. Don't make us fools don't make a fool yourself.
Everybody knows and for sure you know it also that all top teams share logs. It have been for years , from the beggining of this game.

Summary:
1) You couldn't rollback t42 server. Becuase you don't have such service which we are expected. You can't provide this servise. You can't protect players, You don't have backups, skills and etc.
2) You are kidding me now talking about the rules and you have unworkable link , lol. Because nobody follows these rules and you also. You can't protect us in t42. Only you gave us a handout in the form of infected camps, for all teams lol. There is no service at all. You don't respect players.
3) You have changed billing system but you forgot to change the links. Icluding a link to the rules. So no need to tell about rules.

You want money and you don't want to do anything to earn this money.
You don't rescpect players
We are alone face to face with our problems.

UPDATE:
Lol, just found a workable link:
https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/#section6

-Use exploits, cheats, undocumented features, design errors or problems in an EA Service.

Is it ok that i need to spend my time trying to find this link and poke your nose in "your" rules ?
You couldn't protect us , given a bone to us.
Accept1982
5 years ago
"gamerdruid;c-2150117" wrote:
A little internet diving and you can find the rules.
https://web.archive.org/web/20200616125241/https://www.tiberiumalliances.com/ru/rules is an archive of the rules in Russian which can be translated.

Another one who is kidding me. Do you understand what are you talking about?
There is a link in the game interface where are "Options, Forum, Arsenal" and etc. It doesn't work !

Just imagine , you are in a workshop asking a service man to change a flat tyre.
- Ok, here is repair kit, here is a wrench. Just "a liitel workshop serfing and you can change a tyre".

Stop shaming yourself with such answers.

I don't want to spend my time to find somethig to prove you something. I pay you money for the service.

Btw, i'm from Russia and i understand what is written in the link. Now imagine about the other
players. You tell them serf and then translate. lol

-Use exploits, cheats, undocumented features, design errors or problems in an EA Service.
- Использование дефектов, недокументированных функций, ошибок проектирования или любых других изъянов игры.
inzomn1a
5 years ago
"Shinerplunderer;c-2150512" wrote:
"redmatch1;c-2149658" wrote:
@sentierorosso around 1000 players have already told them this.
they dont care until their next quarterly statement comes in.

they will see revenue drop by 80%.
This game is dead.

EA refuses to give an answer and if we get too personal they ban us from the forum.
There is nothing we can do here except save money.

Does EA really not care about this game? Its quite a shame that there are fewer players out there than right now and EA must have a money problem.
If the TA losses its value and the game is about to be sold or shutdown, I hope Blizzard Entertainment purchases it instead. I'm sure that company can raise its potential...
Despite the game being online and quite competitive, I see this game having some E-sports potential. Just raise the resource production rate and let the players rush their way to the fortress.
Winning alliance takes the prize and there's an entrance fee of around 5 to 10% of the prize fee. I'm sure there would be like 400 to 500 competing players.

Good points and yes EA don't care about this game whatsover given the track record of complaints that have not been addressed. I also think Envision should just acquire all rights and resources to this game and fully provide support and service. Get EA out of the picture. This is a game with small following compare to larger and more mainstream game but these small number of followers are loyal and willing to continue paying/playing as long as support is available and game is functioning/operating properly.
gamerdruid
Hero+
5 years ago
"Keyser_888;c-2151657" wrote:
"Shinerplunderer;c-2150512" wrote:

Does EA really not care about this game? Its quite a shame that there are fewer players out there than right now and EA must have a money problem.

But I also saw Elep saying that Envision own the rights to the game code, so then I don't know what part EA really play in regards to this game at all, except from taking our cash...

Taking our cash, providing the hardware to run the game and agreeing the direction of development of the game. You've got it! Envision do the work on the game and get paid according to their contractual arrangements.

EA provide these forums too - and set the rules for the forums.
Soixie
5 years ago
"redmatch1;c-2149658" wrote:
@sentierorosso around 1000 players have already told them this.
they dont care until their next quarterly statement comes in.

they will see revenue drop by 80%.
This game is dead.

EA refuses to give an anwser and if we get too personal they ban us from the forum.
There is nothing we can do here except save money.

Less than 1% of paying customers within C&C have been affected by the recent changes. Closing loopholes whereby cheaters prosper is in fact one of the things EA is known for throughout the globe. Both the cost "increase" seen by 3rd world countries and the multi-account scam were one of the best thing done to this game in 10 years. No one cares that these mythical "thousands" will be leaving, they were a cancerous plague to the game and served no purpose to anyone. Good riddance.