I can't log into my account
I've been talking constantly with EA help via chat for 1 week, and no one can help me recover my account that is already 10 years old
Forum Discussion
Thanks for advice. I tried chat. Unfortunately, that will not help because problem is within flawed EA support system itself.
Chat option is not available in all languages/countries by default, in some you have to request to be allowed to use that option and even so, you most likely will be redirected to tech support from India that is using translator, so basically, they don’t understand anything. When you are lucky and eventually can contact someone with your native language. You got a list of questions, and that's all. Answering correct to them and system rejects it. Most consultants don't want to say why and just disconnects from chat without warning. I get one consultant to some more talks and got the info when you don't have for example phone number and answer that phone number is undefined the system doesn't count that answer and should not be consider in pool. And when you have more than half valid answers from pool system can accept that. But that also don’t seem to be valid.
One question that cannot be passed is what game you own and installation date of the game. When you answer C&C TA and start date, it is invalid. I tried to discuss more about that, but surprise chat ended without warning. I can only guess that you relay don’t own this game, as it free to play so no purchases were made and it’s not “owned”, you also don’t install this game or any specific client for the game as you run it only in browser. So strict definition is a flaw of system. Providing any additional information about browser and game like screenshots, servers etc. is pointless as those data are rejected. Only strict questionnaire that is clearly not suited to accommodate for this game that can be played without spending money or any purchases.
That’s why I can say that recovering an account is not possible when you only playing this one game.
Chat option is not available in all languages/countries by default, in some you have to request to be allowed to use that option and even so, you most likely will be redirected to tech support from India that is using translator, so basically, they don’t understand anything. When you are lucky and eventually can contact someone with your native language. You got a list of questions, and that's all. Answering correct to them and system rejects it. Most consultants don't want to say why and just disconnects from chat without warning. I get one consultant to some more talks and got the info when you don't have for example phone number and answer that phone number is undefined the system doesn't count that answer and should not be consider in pool. And when you have more than half valid answers from pool system can accept that. But that also don’t seem to be valid.
One question that cannot be passed is what game you own and installation date of the game. When you answer C&C TA and start date, it is invalid. I tried to discuss more about that, but surprise chat ended without warning. I can only guess that you relay don’t own this game, as it free to play so no purchases were made and it’s not “owned”, you also don’t install this game or any specific client for the game as you run it only in browser. So strict definition is a flaw of system. Providing any additional information about browser and game like screenshots, servers etc. is pointless as those data are rejected. Only strict questionnaire that is clearly not suited to accommodate for this game that can be played without spending money or any purchases.
That’s why I can say that recovering an account is not possible when you only playing this one game.
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