Forum Discussion

WorWoodJBS's avatar
4 years ago

purchased command points

previously when purchasing command points. they receive a 30 day value.
now i purchased the same amount of command points, but on received a 15 day value.
what is the reason for the change? please advise
  • Press 'print screen' on your keyboard
    Open paint, paste image (CNTL-V)
    Edit image to show just the screen shot needed
    Save file
    Attach file to complaint or upload image to Imagr or other hosting site for free and attach link to complaint.
  • Or you can use an specific tool like Lightshot:
    https://app.prntscr.com/en/

    Edited: https://www.youtube.com/watch?v=kW5LKwrUPxw
  • Among the options that are shown to me, that of the 15 days that you indicate does not appear.

  • Yes i know. I selected CPC +200 for 30 days add twice. but the end date that i received was not 30 days, but 14 days. something is wrong with the tool. someone with EA tools ability need to fix this.
  • now it listed as.... expires: Tomorrow 16:58:00.
    this is unreal. it needs to be looked into by EA tool support person.
  • In that case, you should file a complaint with EA on this matter as soon as possible.
    https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en?profile.language=en

    Note: Do not forget to provide all the screenshots and purchases made.
  • In Origin it will show you recent purchases. (Log into origin.com) That is the information they will see.
  • i selected the link that nefrontheone sent, not sure if they will get the message
  • Every time I have opened an incident with EA, through its Origin online tool, I have received a response; although sometimes they have taken a few days to answer.