Update on the situation of the Login Problems
Hello Community, as many of you have experienced, the current login functionality is not working as intended. There are several issues players are facing when trying to access the game. I'd like to...
Forum Discussion
"MadKiwi59;c-1951738" wrote:
Up until yesterday (28th my time) I could login with 1 account to 1 server, trying to login to 2 just logged me out, and I could change worlds.
Today (29th my time) I can login to 1 server but can't change worlds.
Tried everything suggested but nothing allows me to change worlds.
Is this a rerun of when EA shutdown Lord of Ultima (LoU)?
Updates that broke things, support got worse and worse, finally EA Germany let slip LoU was being discontinued, about 2 weeks later it was officially announced yep LoU was being dropped.
Will not be doing any funding until everything's fixed and even then will be bare minimum now.
Not enough transparency for my liking.
I'd laugh if it wasn't so frustrating.......................
copy of EA official Customer service email sent to me from specialist in response to an official complaint with detailed info and all the forum suggestions and a case file number. please take time to read this Post.
My name is JP and I am a specialist here at EA. I am currently looking into your case and first of all, let me apologise for any inconvenience caused and the length of time you have been waiting.
The good news is that your case is now in my queue so I will be able to keep a close eye on it and will do my best to respond in a timely manner so you are not left waiting.
So I can see here you are having issues after being a long term player with C&C Tiberium Alliances.
I carefully read through your conversation with the previous advisor who has sent this to my department and I have been looking into this for you and my colleague who is an Expert for our other titles has informed me that any requests regarding Tiberium Alliances needs to be referred to this specific forum - https://forums.ea.com/en/commandandconquer
I understand your frustration and also that you feel that no one cares about your issue but I have been informed that as long as you post on this forum that one of the moderators will reach out to you directly.
Thank you again for your patience while waiting to hear back from us.we work on your issue George.
