Cant purchase Funds

Works for me too.

"MD7707;c-2124440" wrote:

"gamerdruid;c-2124425" wrote:
This isn't their only game and probably not their only issue. Yes, it is a coding/software issue (more than likely) but who knows which staff are tasked to solve it and from where? Working from home is ok if you're well but it is possible the small team that deals with this isn't well - who knows? Try contacting EA support and see what answer you get.

Seems that @jcgreselle did that (Thank you!) and they were not aware. I will do so as well.
It would be strange if the team which looking for the most critical element of their software infrastructure (Payments) is not covered well. That must be one of the most basic procedure of their operational structure which has to do with redundancy and disaster recovery.

EA were officially informed around 8am UTC by Envision - it took them around 12h to rectify the situation. I agree, it is a basic required of management that the customer can pay!

Individual help desk staff may not have been aware.