There is much discussion going on at present in these forums about the effectiveness of EA support. In-game problems are dealt with by these forums where possible, or by the Envision staff who maintain the game. Funding problems are supposed to be dealt with by EA support but this has been problematic in the last week especially.
Only Envision staff such as @Elephterion will be able to check out the problem you're describing and hopefully he will see this post on Thursday morning. (It is now after working hours!)