This is wrong. As Accept said, if the service is down, then keep it down all weekend or for a period pf time enough to truly resolve the issue. This will make it fair to all.
As for the damage that has been done, here's what Accept sent me in discord at 5:17 am UTC: https://prnt.sc/r9yex7
Here's how it looks now: https://prnt.sc/r9yfsq (happened hours later because we couldn't login)
As Accept mentioned, Iron Wolves (our opposition in Tib42) are North American players who usually PvP when most of our team is asleep (around 4 am to 9 am UTC/servertime). We have been preparing for them and their plans to take center. In the first screenshot i provided as you can see, we killed one of their biggest mains and a few others as they tried to sneak one on us but we caught them. Many of our European players have been staying up all night to early morning because we know IW attacks around those times.
The second screenshot is a result of the login issue the game been experiencing and IW capitalized on this by killing our mains in center without any resistance from us because we couldn't login. Many of us were awake and tried to login many times to no avail. For many who played this game and won first places, they all know the importance of POIs and controlling the center. Well guess what, thanks to this login issue, we just took a big hit and loss a big advantage. Is this fair?
We can look at this from multiple angles and still come out to same conclusion, this would have not happened if game was working or if game was just fully shut down until issue was resolved. Heck, we can even call this out as a violation to the TA rules found here https://www.tiberiumalliances.com/rules. Second last sentence of that page states "Abuse or exploit bugs, undocumented features, design errors or problems in the game.". This is exactly what IW did, they capitalized during problems in the game--we know many other teams would do same if presented the opportunity. Which brings us to only blame EA and the servers for this--hence, if issue is present with login/authentication, then shutdown all servers automatically and boot everyone so no damage can be done while restoring service.
So question now is what will the devs do to rectify this issue and the new problems it created?
For many of us and our teammates, this is one of the most expensive servers we've played. Our team broke up last month but we continued because we know we can win here and have been pumping unusual amount of funds to compete only for this incident to shoot us down. This is very disheartening.
We demand a rollback. If a rollback is not possible, we are requesting full refund of funds vested in this server and IW can have it.
Sincerely,
A pissed-off paying customer
