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mrsebros's avatar
mrsebros
2 years ago

Audio not working properly

In the campaign, all audio works perfectly fine. But in multiplayer, I don't hear any footsteps, music, or jump packs, so the game becomes extremely silent. I've tried googling the issue to no avail,...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @mrsebros 

Apologies on the delay, thanks for the video!

Would it be possible to get a bit more information?

Would it be possible to get more information on this?

 

  • What type of Audio device are you using?
  • Have you changed in-game audio settings at all?
  • Do you have any recording or audio software (like a virtual mixer) running?
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

mrsebros's avatar
mrsebros
2 years ago

1. Using a pair of Astro A40 TR's
2. Yes Ive changed in-game volume settings to be a bit lower than default
3. Yes Im running audio through Steelseries Sonar and Im using Shadowplay to record
4. Im not sure i have any EA app Error ID

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @mrsebros 

    Thanks for this info you can get the EA app Error ID with this link - Error ID

    To check, have you tried closing the Sonar app and Shadow play and then launching TF2 to check if the same issue happens?

    Cheers!

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