Can't play online

So, I originally played on PC, wanted to play on my xbox one, and it keeps giving me "This profile is not permitted" I've tried the DNS thing, I've tried the router, tried my multiplayer settings, tried restarting, tried unadding my account, readding it. Nothing seems to be working, does anyone have any fix??? This is incredibly frustrating, as I wanted to play the game with a friend who is also on xbox, he has no problem with playing online.