Forum Discussion

Rising Rookie

3 months ago

Can't play TF2. Game asks to buy it even I already owning it.

Hi, folks! I need technical support. I can't play Titanfall 2. I own it since 2017 but today the game is behaving like If doesn't own it. When I try to play it shows the message "Purchase Titanfall...

Rising Rookie

3 months ago

Just solved the problem!

First, you have to open a support case on https://help.ea.com/en/customer-care/. Once you did it, check on the next screen the option to talk to an advisor. It will open a chat windows and you can chat to an advisor.

For me, it was an EA account issue. The advisor reset the account and now the game works fine.

Hope it help you!