Forum Discussion

Anonymous

12 years ago

Connection issue; "Failed to get token from Origin." & Infinite "Retrieving matchmaking list" loop.

First off, my apologies if this belongs in another section or there is another like it. My problem, is that usually on the first screen I get the error message saying "Failed to get token from Origi...

Anonymous

12 years ago

Just an update; I was able to play a few matches today. Though after about 3-4 matches, I got kicked in the middle of one due to the 'Token' issue. The issue is very much still present, and for many other people. Every fix that I have been given, reseting modem, flushing, repairing, and reinstalling. Nothing worked. It seems to fix itself after a bit, but then acts up again.

I'd love a fix, because the game is amazingly fun, but very dissapointed by the constant disconnects/inability to connect which seem to have no real order or reason to them.

EA_Barry
Community Manager
12 years ago
We're aware of an error some players receive either at game-launch, when trying to find a match, or even in-game that reads "Unable to retrieve Origin token."

While we're investigating this issue and will have it resolved as quickly as possible, some players have reported success getting into the game with the following workarounds:

Repair your Titanfall game installation by heading to the My Games tab in your Origin client, right-clicking your Titanfall game tile, and selecting Repair.

Run Titanfall as an Administrator on your PC by navigating to C:\Program Files (x86)\Origin Games\Titanfall\Titanfall.exe, if installed in its default location, right-clicking Titanfall.exe and selecting Run as Administrator.

Clear your Origin Data Cache, if Origin is installed in its default location on your PC, by deleting the following folders:

C:\ProgramData\Origin\

C:\Users\%USERNAME%\AppData\Local\Origin\

C:\Users\%USERNAME%\AppData\Roaming\Origin\

Enable NetBIOS over TCP/IP by right-clicking the Internet Connection symbol in your task bar, next to your clock, and selecting Open Network and Sharing Center.

In there, click Manage Network Connection in the left-hand sidebar

Right-click on Local Area Connection and select Properties

Select Internet Protocol version 4 (TCP/IPv4)

Click the Advanced button under the General tab, then click the WINS tab

Click Enable NetBIOS Over TCP/IP

Source
- Anonymous
  12 years ago
  So why can't EA answer anyones question on when this is going to get fixed? All they do is send you to **bleep** that doesn't work, cause the issue is not on our end. The issue is on "ORIGIN'S" end. If I'm not getting kicked out of games I'm getting waiting on "ORIGIN" then its "failed to get origin token".
- Anonymous
  12 years ago
  What about win 8.1 there is no option for 'manage network connection'
- Anonymous
  12 years ago
  I followed all of your steps and I'm still getting constant token from origin errors....
  Frustrating you guys have had a long time now to get this issue worked out it's affecting a lot of us.