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vProVeN's avatar
vProVeN
10 years ago
Solved

Error: The VC++ Runtime redistributable package was not installed successfully.

I tried customer support but they keep bringing up simple troubleshooting solutions which does not get me closer to fixing my problem. When installing the game I get, "Error: The VC++ Runtime redistributable package was not installed successfully." I went into my installer folder / vc / vc2012update4 / redist and ran the .exe as administrator. Here is the log i get :

[2188:1AA4][2016-11-01T21:01:45]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\Tuv_E\Downloads\vcredist_x64 ⚽.exe, cmdline: ''
[2188:1AA4][2016-11-01T21:01:45]: Setting string variable 'WixBundleLog' to value 'C:\Users\Tuv_E\AppData\Local\Temp\dd_vcredist_amd64_20161101210145.log'
[2188:1AA4][2016-11-01T21:01:45]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Tuv_E\Downloads\vcredist_x64 ⚽.exe'
[2188:1AA4][2016-11-01T21:01:45]: Detect 2 packages
[2188:1AA4][2016-11-01T21:01:45]: Detected related package: {A2CB1ACB-94A2-32BA-A15E-7D80319F7589}, scope: PerMachine, version: 11.0.50727.0, language: 0 operation: MajorUpgrade
[2188:1AA4][2016-11-01T21:01:45]: Detected related package: {AC53FC8B-EE18-3F9C-9B59-60937D0B182C}, scope: PerMachine, version: 11.0.50727.0, language: 0 operation: MajorUpgrade
[2188:1AA4][2016-11-01T21:01:45]: Detected package: vcRuntimeMinimum_x64, state: Present, cached: Complete
[2188:1AA4][2016-11-01T21:01:45]: Detected package: vcRuntimeAdditional_x64, state: Present, cached: Complete
[2188:1AA4][2016-11-01T21:01:45]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[2188:1AA4][2016-11-01T21:01:45]: Detect complete, result: 0x0
[2188:1AA4][2016-11-01T21:01:48]: Plan 2 packages, action: Repair
[2188:1AA4][2016-11-01T21:01:48]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2188:1AA4][2016-11-01T21:01:48]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Tuv_E\AppData\Local\Temp\dd_vcredist_amd64_20161101210145_0_vcRuntimeMinimum_x64.log'
[2188:1AA4][2016-11-01T21:01:48]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2188:1AA4][2016-11-01T21:01:48]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Tuv_E\AppData\Local\Temp\dd_vcredist_amd64_20161101210145_1_vcRuntimeAdditional_x64.log'
[2188:1AA4][2016-11-01T21:01:48]: Planned package: vcRuntimeMinimum_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[2188:1AA4][2016-11-01T21:01:48]: Planned package: vcRuntimeAdditional_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[2188:1AA4][2016-11-01T21:01:48]: Plan complete, result: 0x0
[2188:1AA4][2016-11-01T21:01:48]: Apply begin
[2188:1AA4][2016-11-01T21:01:48]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart: No

I restart my computer but same problem. Tried to uninstall this package but it wont let me because it says I need to restart first. I'm not sure what to do. My windows is up to date. If anyone can please help me , thank you very much in advance. I love you and hope you have an amazing day.

  • vProVeN's avatar
    vProVeN
    10 years ago
    @convicto wrote:

    And what happened?

    I'm stuck at 44% with random DirectX and VC++ install errors. Both seem to be already installed according to Windows, but repairing/uninstalling them from the executables on their respective "redistributable" folders do nothing. Files are actually executed and appear in Task Manager... and that's pretty much it.

    Pausing/disabling Windows Defender was useless too.

    Right click over TF2 icon only shows this:

    TF2iconOrigin

    I'm losing hope.

    It works ! Before i did this, I did several things looking for possible solutions. Not sure if this is a reason it helped, but here is what I did. Same problem as you, I had it installed as well.(However, it would not let me uninstall)  I used a program called " CCleaner " Its free. I scanned for registry issues. And it fixed any registry issues. Make sure to keep scanning three or four times for registry issues. Then, under the same program I went to tools and uninstall. And I uninstalled vc2012update4(X64) But the program only deletes the registry from your computer( I know this because the program pops up a message saying it wont delete the program, only the registry).

    That was enough for my computer to recognize its not installed. Because, when I click on the vc2012update4 in my Titanfall redist folder, instead of repairing or uninstall. The only option I get is install. But the same error occurs. It says i need to restart. I ignored the message and closed the application. I went into my redist folder for Battlefield 1 and installed that 2012versionupdate3(X64) and installed successfully. Just copied that .exe and replaced it in the Titanfall folder. 

    While looking for other solutions, some mentioned right clicking on your program files (X86), under security, giving it full control worked. 

    P.S. Understand this is a workaround from someone who does not know much about computers. Not a solution. It's sad, you think with a major game launch, you will get just one guy from EA who knows their stuff helping out the community. I got in contact with an EA advisor through their chat system and gave me a generic response EA already put out on this problem.  Waste of time lol

10 Replies

  • vProVeN's avatar
    vProVeN
    10 years ago

    Update: I pretty much tried everything. Did a clean boot. Used my anti virus to get rid of any malware / viruses. Disabled anti virus when installing. Run as administrator. Tried in safe mode. Cleaned registry. Nothing, Keep gives me same problem. 

    Possible SOLUTION: Went into my battlefield 1 folder. Saw it was using 2012update3 instead of titanfall trying to use update4. So i just copied the update3.exe file and replaced it with update4. Went back to origin and clicked on install. Currently installing at the moment. Let yall know how it goes. 

  • convicto's avatar
    convicto
    Seasoned Newcomer
    10 years ago

    And what happened?

    I'm stuck at 44% with random DirectX and VC++ install errors. Both seem to be already installed according to Windows, but repairing/uninstalling them from the executables on their respective "redistributable" folders do nothing. Files are actually executed and appear in Task Manager... and that's pretty much it.

    Pausing/disabling Windows Defender was useless too.

    Right click over TF2 icon only shows this:

    TF2iconOrigin

    I'm losing hope.

  • akakrill's avatar
    akakrill
    10 years ago

    I tried replacing and downloading fresh copies from microsoft... nothing is working. Game installed fine on my Win 10 laptop, not on my Win 7 desktop, upgrade to Win 10 will delete, redownload, and reinstall with up to date Win 10.

  • vProVeN's avatar
    vProVeN
    10 years ago
    @convicto wrote:

    And what happened?

    I'm stuck at 44% with random DirectX and VC++ install errors. Both seem to be already installed according to Windows, but repairing/uninstalling them from the executables on their respective "redistributable" folders do nothing. Files are actually executed and appear in Task Manager... and that's pretty much it.

    Pausing/disabling Windows Defender was useless too.

    Right click over TF2 icon only shows this:

    TF2iconOrigin

    I'm losing hope.

    It works ! Before i did this, I did several things looking for possible solutions. Not sure if this is a reason it helped, but here is what I did. Same problem as you, I had it installed as well.(However, it would not let me uninstall)  I used a program called " CCleaner " Its free. I scanned for registry issues. And it fixed any registry issues. Make sure to keep scanning three or four times for registry issues. Then, under the same program I went to tools and uninstall. And I uninstalled vc2012update4(X64) But the program only deletes the registry from your computer( I know this because the program pops up a message saying it wont delete the program, only the registry).

    That was enough for my computer to recognize its not installed. Because, when I click on the vc2012update4 in my Titanfall redist folder, instead of repairing or uninstall. The only option I get is install. But the same error occurs. It says i need to restart. I ignored the message and closed the application. I went into my redist folder for Battlefield 1 and installed that 2012versionupdate3(X64) and installed successfully. Just copied that .exe and replaced it in the Titanfall folder. 

    While looking for other solutions, some mentioned right clicking on your program files (X86), under security, giving it full control worked. 

    P.S. Understand this is a workaround from someone who does not know much about computers. Not a solution. It's sad, you think with a major game launch, you will get just one guy from EA who knows their stuff helping out the community. I got in contact with an EA advisor through their chat system and gave me a generic response EA already put out on this problem.  Waste of time lol

  • vProVeN's avatar
    vProVeN
    10 years ago
    @akakrill wrote:

    I tried replacing and downloading fresh copies from microsoft... nothing is working. Game installed fine on my Win 10 laptop, not on my Win 7 desktop, upgrade to Win 10 will delete, redownload, and reinstall with up to date Win 10.

    GG EA's community manager for accepting this as the solution

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 years ago

    @vProVeN

    It does not appear that it was an EA CM who marked that as a solution.

    I have now changed the marked solution to your post, thanks.

  • akakrill's avatar
    akakrill
    10 years ago

    The re download did not work, I'll try some more of what was successuful..

  • convicto's avatar
    convicto
    Seasoned Newcomer
    10 years ago

    Thanks for your feedback.

    Still no progress. This is what I've tried so far:

    -VC++ 2012 x64 register deletion via CCleaner.

    -Clean boot.

    -VC++ 2012 x64 Update3 redist package install; no luck with this one. Stuck at "initializating". Up to this point this is your workaround.

    -Safe mode boot.

    -Same package install; no luck, AGAIN.

    -VBCFJRedist AIO x86 x64, "seems" to work. Skips all previous installed packages, though. VC++ 2012 x64 is now shown into installed programs.

    -TF2 install is still stuck at 44%, but *only* throws DirectX (4294967287) error.

    *phew*

    I also asked for help on Twitter, but I doubt I'll get any answer. Most of the questions there are solved by: 1. take out the game cartridge, 2. blow on the contacts, 3. and put it back in.

    Seems like I'll have to go with a clean W10 install and/or wait for a TF2/Origin/whatever install patch.

  • ZodiacG66's avatar
    ZodiacG66
    10 years ago

    Brows to where the game is installed ( C/origin/titanfall2 ) look for the file " _Installer", open it. then open "vc", there are 2 files go into the 2010 one 1st, then into "redist" then run the .exe, when done go back 2 to the "vc" file and do the same with the 2012update4 file. Restart you system and start origin, you will need to click install and it will install BUT then you need to right click the Titanfall icon in the "game library" and pick "game update" to download the rest of the game. This worked for me when I had the same problem. Good luck

    Also I didn't Repair the files, I uninstalled them and installed them again, when I used the repair option it didn't work
     
    For the VC files that is

  • convicto's avatar
    convicto
    Seasoned Newcomer
    10 years ago

    FINAL UPDATE: Had to reinstall Win 10.

    Way too much * inherited from W8/8.1 upgrade, I guess.

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