Forum Discussion

Anonymous

Not applicable

12 years ago

I asked for a refund and my ticket was closed without comment! I want my REFUND

I opened a ticket within 24 hours of buying Titanfall online. I asked for a refund. It says "requested refund" in Order History but when I click details it takes me to a "Whoops something wrong with...

Fred_vdp

Hero+

12 years ago

A user forum is not the best place to request a refund. We're fellow players. You'll have to open another ticket (or re-open the old one) and request it again. Since this game is new, there will be many support tickets and it may take a while before you get a useful reply.

EA_Spectre
Community Admin
12 years ago
You should be able to see your tickets here: http://help.ea.com/en/my-conversations/

Re-open the ticket and add the information of what has happened to the ticket.
- Anonymous
  Not applicable
  12 years ago
  Well what if he can't re-open the ticket? That sounds like the issue.
  - Anonymous
    Not applicable
    12 years ago
    As I said I CANT reopen and I CANT find any other venue to reach support!
    It says "we just need more info" when I try to reopen it. I enter the info Billing Support/"I want a refund" and hit Next - and it stays at that screen, just resets those boxes and asks for info again.