Community AdminThat's odd alright. Do you have any alternate accounts on that machine that have xbox live, that you can use to test?
Also, to check for random issues, try clearing your cache: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact
Community AdminHmm, for the next step I'd try a router power cycle and check for any updates, in case there is a weird issue there. Past that, it's worth checking with MS support, they'd have more xbox-related steps.
Also, if you have a friend with a copy of the game, it might be worth swapping discs, in case there's damage. I don't think this is the case here, but if you can easily discount the possibility, it's worth doing so.
