my game code is on an account i can't access with the same email

@Create28Absolute That's odd, there should be no situation where the email address would be shared. 

If you reach out to support they can take a look at this, and may be able to merge your accounts. 

You mention having problems talking to support, how is it failing? Can you try reaching out using a different browser or a different device, and see if you have more success?

Thanks.