[PC] Can't access multiplayer - "Retrieving Matchmaking List"

Hi @UrsaDuo, 

When you have a chance could you share a DxDiag so we can take a look? 

You can find more information on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent

@EA_Kent Alright, I found out how to use DxDiag, and here's the diagnostic information

@UrsaDuo 

Thank you!

I sometimes see this issue happen with certain network cards, but it doesn't look like your PC is using any of the ones that tend to have this issue. Have you tried starting up your PC in a Clean Boot to see if that makes any difference? If there's something else running that's blocking TF2 from connecting that may help to get around it. 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

@UrsaDuo 

I appreciate you giving that a shot. 

What happens if you try launching Titanfall 2 through a different Windows Admin account? If you need more info on how to set one up check out the Microsoft Support site. 

Let me know if you're still having trouble accessing multiplayer when logged in with a different Windows user. Thanks again. 

/Kent

@UrsaDuo 

Thanks for giving that a shot as well. 

Can we try changing the DNS in Windows to see if that helps? You can update it through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you select the Manual option you'll be able to enter a DNS of your choosing. 

I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you would prefer using instead that's OK as well. If you can give that a shot please let me know how it goes. 

Thanks again, 

/Kent

@UrsaDuo 

I appreciate the follow up!

It could be an issue with ports. Have you checked to make sure the proper ports for Titanfall 2 are open on the network? You can find a list of the ports at the EA Help website. 

If you're able to give that a shot please let me know if it helps. Thanks again, 

/Kent