Forum Discussion

LorneMeng's avatar
2 months ago

purchased

i have purchased the titanfall 2 and have paid, but it did not show in my Game library.

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey @LorneMeng,

    If you've purchased Titanfall 2 and the game is not available to download in your library, please try clearing the EA app's cache: 

    1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    If the game still missing after clearing the cache, please contact EA Help Support so they can check if everything is ok with the purchase. 

    Let us know if you have any further questions,

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, 

    I'm just checking to see if you managed to get this sorted. Let us know if you still need any help.

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