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9 Replies
Hi there, I purchased the game when it launched on Origin. For a bit more info, this problem is occuring on both my desktop and my laptop and I don't think I've played the game since Origin was still usable.
- LemHaywire2 years agoSeasoned Newcomer
Hey is there a solution to this? I'm encountering the same issues, although I got the game on origin in 2019. Please help.
- EA_Illium2 years ago
EA Staff (Retired)
Apologies for the delay, Can we try the following steps on the EA App?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
If this continues we might need to reach out to our support to take a look at your EA accounts. Barring any exceptions (like a refund, technical issue, etc) the games from Origin should be available on the EA App.
Cheers!
Hi @EA_Illium,
I have tried all of these suggestions and unfortunately the issue persists.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Hazdawg111, To confirm have you been able to reach out to our support to take a look at your account? Hi @EA_Illium,
I contacted support (EA help) before posting on here and they suggested all the steps that your previous message suggested. They ended up saying I should report it as a bug which I thought was what I was doing here - their link for bug reporting just sent me to the home of EA help. Please let me know what else I can do.
I have this exact same issue and nothing that EA support has suggested has worked. Apparently its a syncing issue which means that there doesn't seem to be anything we can do except hope they fix it since there inst anything wrong on our end.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @GustavtheMighty @Hazdawg111
Apologies on the delay, To check is there a separate drive we could try to install to and check if the same error happens?
Hi @EA_Illium, is there any update on this issue? I thought I had responded here but it now looks like I somehow responded in a different thread. either way I have tried multiple drives and both my desktop and laptop so I don't see how it could be hadware based.
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