Forum Discussion

2 years ago

This profile is not permitted to play online. Xbox OneS. Power Cycle doesn't fix

On the 1st of this month I noticed that several games (all EA) that I have downloaded would not load online and gave errors about EA Play. I confirmed my subscription to EA Play is good and set to au...

Ulisgolia

2 years ago

I’ve tried everything I’ve seen online… can I wait it out for like a week? I just DONT understand what to do

EA_Illium
EA Staff (Retired)
2 years ago
Hi @Ulisgolia Would it be possible to get a bit more information for this?

Platform:

PSN ID/Gamertag:

Are you getting an error message?

Which modes does this happen in?

Does this happen when loading into a specific more or performing an action in a mode?

Does this happen to any other account on the device?

How long are you playing until this happens?

Are you playing from the device's internal storage or an external drive?

What type of network are you using? (Wired, Wireless, Hotspot)

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag and an EA app Error ID

Cheers!
- Ulisgolia
  2 years ago
  My Xbox tag is TH3B1GG3STB1RD
  I received this message about 6 days ago on Titanfall 2 even though I had played almost every night before the notification. I’m playing on wireless WiFi and I downloaded the game internally!
  The game mode is titanfall 2 multiplayer!
  thank you!
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hi @Ulisgolia Thanks for the update!
    
    To check have you tried the following along?
    
    Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    
    Remove any connected device, or additional USB's from the console then restart the Xbox and check
    
    Check for updates
    
    Try the steps in our Connection and Advance Connection Guides
    
    Open you're Xbox NAT Type
    
    Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
    
    If so, to check do you own TF2 digitally or with a disc? Also, have you already spoken with Microsoft and EA support about your Xbox and EA accounts?
    
    Cheers!