Hey Everyone,
If you are still running into the error message "This profile is not permitted to play online", first try going through the following based on your platform.
PC
Spoiler (Highlight to read)
Try running the client and game as an admin
Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool, then Check for Windows and GPU updates
Xbox
Spoiler (Highlight to read)
Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device , or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart
PSN
Spoiler (Highlight to read)
Clear the systems cache ( Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch ) Verify you signed into your PSN account Check for updates Restore Licence Try the steps in our Connection and Advance Connection Guides Open your PS5 NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Entering Safe Mode and Rebuild your PS database
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
If you continue seeing the error, we may want to check with our support for any issues with your EA account; How to use EA Help
Platform (or client):
EA ID (PSN ID/Gamertag):
Are you getting an error message?
Do you own TF2, or access the game via a subscription service?
Does this happen to any other account on the device?
What type of network are you using? (Wired, Wireless, Hotspot)
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number
Cheers!
EA Staff (Retired)
