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Got it, thanks!
When you have the chance would you mind sharing a DxDiag here so we can take a look? For more details on how to pull up the file check out the EA Help website. Once you have it please attach it to this thread.
Thanks again!
/Kent
here is my dxdiag report file.
- EA_Kent6 years ago
Community Manager
Thanks! I appreciate that.
Looking through the diagnostics section in the DxDiag it appears there have been some crashes happening with a few Windows system files. These are files related to Windows updates, but it might point to a system file issue.
When you have a chance can you try running the Windows System File Checker to see if that helps at all with the issues you've been having? For more info on how to run it check out the Microsoft Support website. Let me know how that goes when you've got the chance.
/Kent
- 6 years ago
I ran Windows System File Checker as your link. Nothing is wrong, here is screen shot, but I still can't start the game
What do I do next ?
- EA_Kent6 years ago
Community Manager
I appreciate you giving that a shot!
When you have a chance can you try starting up your PC in a Clean Boot to see if that helps at all? For more information on how to set one up check out the EA Help website. Let me know how it goes when you've got the chance.
Thanks!
/Kent
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