Forum Discussion
I finally got an email few days ago:
Dear Customer,
We have received your message regarding the action taken on your account.
EA's Terms of Service team are looking into this issue and will respond once the matter has been fully investigated according to our internal policies.
In order to thoroughly examine the matter there may be a delay in responding, however we will endeavour to provide you with a resolution in a timely manner.
Please note we are currently experiencing high volumes and this may result in a minimum delay of 72 hours. Please do not submit further appeals as this may reset your place in the queue. We appreciate your patience in this matter.
Yours sincerely,
EA Terms of Service
After 72 hours has pass, I did not get anything from them. So I wrote back and again they sent me EXACTLY the same email and to wait another 72 Hours.
So I decided to go on Fairfight forum in Facebook. I ask someone in there to help and the administrator did respond and I have explain the problem that I was having. Here what he tell me:
I was told by EA to email: [edit: email address removed] in which I have. I haven't heard anything back. (I emailed 2X)...
https://help.ea.com/en-sg/help/account/information-about-banned-or-suspended-accounts/
