Forum Discussion

marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@marina_mihawk 

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

marina_mihawk's avatar
marina_mihawk
3 years ago

Power cycled my Xbox and my router and it worked! Thank you so much for the help and quick response time!!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @marina_mihawk 

    Great! I'm really glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!

About Titanfall Franchise Discussion

Join the community forums and share your experience from the frontier in the Titanfall Games.9,443 PostsLatest Activity: 16 hours ago