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2 years ago

Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription. Any help would be appreciated!

EA_Aljo
2 years ago
@marina_mihawk

Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

1 year ago

same issue here can someone help me

EA_Aljo
Community Manager
1 year ago
@Mudassirpatel

Did you try what was suggested in this thread?
- Mudassirpatel
  1 year ago
  Yea i have tried
  - EA_Aljo
    Community Manager
    1 year ago
    @Mudassirpatel
    
    Try clearing the alternate MAC address with these steps:
    
    Go to your Xbox Settings
    
    Go to "Network", then "Advanced Network Settings"
    
    Click on "Alternate MAC Address", and then click "Clear"
    
    Let me know what happens.

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