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marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Mudassirpatel's avatar
Mudassirpatel
2 years ago

same issue here can someone help me

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Mudassirpatel 

    Did you try what was suggested in this thread?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Mudassirpatel 

        Try clearing the alternate MAC address with these steps:

        1. Go to your Xbox Settings
        2. Go to "Network", then "Advanced Network Settings"
        3. Click on "Alternate MAC Address", and then click "Clear"

        Let me know what happens.

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