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marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Mudassirpatel's avatar
Mudassirpatel
2 years ago

same issue here can someone help me

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Mudassirpatel 

Did you try what was suggested in this thread?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Mudassirpatel 

      Try clearing the alternate MAC address with these steps:

      1. Go to your Xbox Settings
      2. Go to "Network", then "Advanced Network Settings"
      3. Click on "Alternate MAC Address", and then click "Clear"

      Let me know what happens.

      • Mudassirpatel's avatar
        Mudassirpatel
        2 years ago

        Still the same issue

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